Delete your account and your data
You can delete your Turneas account and your data whenever you like: from the app or, without it, by email.
From the app
- Open Turneas and sign in to your account.
- Go to More → Profile → Privacy and data.
- Tap Delete my account and follow the steps.
Your account is deactivated straight away and deleted after 30 days. If you change your mind, sign in to Turneas again within those 30 days and the deletion is cancelled.
This is set out in section 7 of our Privacy policy.
Without the app, by email
Write to privacidad@turneas.app from your account’s email address and tell us you want it deleted.
We will reply, and your account follows the same path: it is deactivated and deleted within 30 days. If we cannot confirm that the request is yours, we will ask you to prove it.
If you administer a group
If you are the only person who administers a group that has other people in it, Turneas asks you to decide what happens to it first. On the same screen you can choose “Hand the group over to someone else” or “Close the group”, and then delete your account.
A group with nobody but you is deleted with your account, and you simply leave a group that someone else also administers. If something stops you from finishing, write to privacidad@turneas.app from your account’s email address.
What is deleted and what is kept
Deleted:
- Your account and your profile: name, email address, phone, photo, date of birth, country, language and preferences.
- Your rosters: the shifts you set for each day.
- The days you marked as “Unavailable”.
- Your swap requests and proposals.
- Your friendships and your friend code.
- Your conversations with other people.
What may be kept, for how long and why is set by our Privacy policy. This is its section 7, word for word: